Privacy
Website Privacy Policy
1. Patrick of Coonawarra's approach to privacy
Patrick of Coonawarra respects privacy and is committed to complying with the National Privacy Principles in the Privacy Act 1988. This website privacy policy explains how we handle information we collect online. For more information about how Patrick of Coonawarra handles personal information collected offline, and information about how you can seek access to the personal information which we hold about you, please feel free to contact us.
2. What personal information is collected online?
This website privacy policy applies to the information we collect from you when you use the Patrick of Coonawarra Website. We may collect personal information from you online when you complete a form on this Website. We may ask you to provide your name, address, e-mail address and contact telephone number. Sometimes these will be your business contact details, and other times these details will identify how we can contact you at home.
As noted below at point five, we may also collect other information as a result of your use of the Patrick of Coonawarra website, which may or may not identify you.
3. How do we use personal information collected online?
If we collect personal information from you online, we may use it to:
· provide you with our products or services, or with other information you have requested.; and
· communicate with you effectively. If you agree, we may use your contact details to notify you about new Patrick of Coonawarra wines, products or services or promotions from time to time.
From time to time we may also undertake online customer surveys to collect statistics about our customers for research and product development purposes. These surveys help us to develop new products and services to meet your needs. Again, whether or not you participate in these surveys is your choice.
4. Other important privacy issues
In order to protect your privacy:
· We do not sell or give to other persons or organisations lists containing your personal information.
· We will not disclose any personal information we hold about you to any third person without your written consent or your implied consent. You give implied consent when you indicate to us that you wish to obtain information about goods or services supplied by third parties.
· We protect your privacy by restricting access to personal information about you to those Patrick of Coonawarra staff who need it, either to process your query, or to provide you with the services you have asked for, or to provide you with information about Patrick of Coonawarra's products and services (as described above).
5. Tracking use
When you visit the Patrick of Coonawarra website, we may collect additional information about your use of the Website, which may or may not identify you. We may collect information about which pages you visit on the Website to help us determine which parts of the site you value, so that we can build and develop our Website to best meet your needs. We may also collect information about your Internet browser, operating system, address of the referring site, your internet protocol address and clickstream information. This information helps us to understand how you came to find our Website.
Cookies
A cookie is information that a Web site puts on your hard disk so that it can remember something about you at a later time. (More technically, it is information for future use that is stored by the server on the client side of a client/server communication.) It is possible to disable the accepting of cookies by your web browser, however doing so may restrict your ability to access some web pages.
Cookies may store the following information: session (numbered key) and duration. A numbered key is a unique server generated number used to identify the current session. The session key can be linked back to a user's login identification.
Unique identifiers (such as login identification) are collected from Web site visitors to verify the user's identity, and for use as account numbers in our record system.
Unique identifiers are also used to store information about visitor's preferences, to enable the dynamic display of the site according to your preferences when you return.
Privacy policy statement
Patrick of Coonawarra is committed to compliance with the new privacy laws. These laws protect the privacy of personal information Patrick of Coonawarra holds on customers and other individuals with whom we deal.
Patrick of Coonawarra respects the privacy of our customers, the privacy of our business contacts and the privacy of our employees.
Privacy policy
National Privacy Principles (NPPs) The NPPs are contained in the Privacy Act 1988 (the Privacy Act) and govern how organisations handle personal information.
Our privacy policy is divided into the following sections:
a. What personal information does Patrick of Coonawarra collect?
b. How is personal information used?
c. Will personal information be given to anyone else?
d. Access and correction
e. Is personal information held safely?
f. Contacting Patrick of Coonawarra
g. Changes to this privacy policy
This privacy policy has been prepared primarily for our customers, who may have questions about how we handle personal information. However, Patrick of Coonawarra also may handle information about people who are not customers. Non-customer personal information is discussed in Section 6.
a. What personal information does Patrick of Coonawarra collect?
We perform all functions related to the distribution and supply of cost-competitive products and services. For the purposes of our Privacy Policy, these are referred to as "our products or services".
If you ask Patrick of Coonawarra to supply you with our products or services, we will ask you to provide certain details, including your name and contact information (including your address and telephone numbers). In the case of businesses acquiring our products or services, Patrick of Coonawarra usually requires the name, title and contact details of a contact person in the business.
Patrick of Coonawarra requires this personal information in order to provide you with our products or services, and in order to manage our relationship with you.
b. How is personal information used?
The personal information collected from you by Patrick of Coonawarra is used to:
* provide you with our products or services, or with other information you have requested. This will include use of personal information for establishing and maintaining any necessary accounts or records or billing systems; and
* notify you about new Patrick of Coonawarra products or services or promotions from time to time.
If at any time you no longer wish to be notified about new Patrick of Coonawarra products,services or promotions, please let us know.
c. Will personal information be given to anyone else?
In the circumstances described below, personal information may be disclosed outside Patrick of Coonawarra.
(a) Outsourcing
Personal information collected by Patrick of Coonawarra may be disclosed to third parties to whom we contract out specialised functions (including mailing houses and printing companies). If Patrick of Coonawarra does disclose personal information to third party contractors under outsourcing or contracting arrangements, Patrick of Coonawarra takes steps to ensure that those contractors:
* comply with the National Privacy Principles when they handle your personal information; and
* are authorised only to use personal information in order to provide the services or to perform the functions required by Patrick of Coonawarra.
(b) Disclosures required by law
For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisers. For example, Patrick of Coonawarra may be asked to disclose certain personal information about an individual to assist the police with an investigation into criminal activities. Patrick of Coonawarra's policy is to only make such disclosures in accordance with the Privacy Act. Patrick of Coonawarra does not sell, rent or trade personal information to or with third parties.
d. Access and correction
Under the Privacy Act, you have a right to seek access to information which Patrick of Coonawarra holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. If you wish to exercise your right under the Privacy Act to seek access to the personal information that Patrick of Coonawarra holds about you, we ask that you contact us.
e. Is personal information stored safely?
Patrick of Coonawarra takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected and if personal information is held on paper files, access is restricted to Patrick of Coonawarra staff with the appropriate security clearances. Patrick of Coonawarra only permits your details to be accessed by authorised personnel. NB: Patrick of Coonawarra do not store credit card information in our database.
f. Contacting Patrick of Coonawarra
If you have any questions or comments about this privacy policy, or if you wish to complain about how we have handled personal information about you, please contact us.
g. Changes to this privacy policy.
This privacy policy may change from time to time. This policy was last updated in December 2009.
